Once we have received your returned item and checked it we will then notify you of its status. If your returned item is approved we will initiate a refund using your original bank payment method. You will receive your money back in one working day on this.
You are responsible for the shipping costs of returning your item, unless it is faulty. Shipping costs are non-refundable. If an item is returned to us because it was unable to be delivered you are responsible for the shipping costs.If your item is returned to us for one of the following reasons:
In these instance’s you may request a refund, or the item to be returned. Both options will incur a £3.99 standard UK postage delivery and handling charge. The cost covers a handling fee for managing this and a new shipping cost.
Any other general issues: If there is anything wrong with your order you have 14 days from the order date to contact us. After this date issues cannot be rectified.
|UK||1st Class||Free on orders over £20 Otherwise £2.99||1 Working day|
|UK||2nd Class||Free on orders over £20 Otherwise £1.99||2 Working days|
||1st Class||£8.00||2-5 Working days|
|USA/ Canada||1st Class||£12.00||3-7 Working days|
|Rest of the World||1st Class||£15.00||4-10 Working days|
We dislike seeing recycling bins full of single use products and the components of over packaging. We keep our packaging to the minimum. We print our labels locally. And if we use a box to send something out, it will be recycled packaging. We offer refills on our products and provide decent bottles and containers that can be reused again and again. If you ever think your product is under packaged, it's because we want to promote minimal waste and see empty recycling bins.
We use aluminium for the majority of our packaging. We have chosen Aluminium for a number of reasons. First, it’s abundant as a raw material. It’s 100% recyclable and can be re-melted, with relatively little energy use. It takes less energy to make than a glass bottle. Also, it’s durable and light and there will be less breakages and waste than you would get with a traditional glass bottle, which is good for you and your bathroom. We’ve learned the hard way! We are delighted to be working with a UK manufacturer for our tin plated aluminium candle vessels. This manufacturer provides power for the factory with solar power, which makes us like them even more. All cosmetics bottles are resin lined, so the product does not come into direct contact with the metal.
We are careful with what we source and who we source from. We use reputable businesses, with well, established trade routes. We love essential plant based oils, but they’re a few we won’t use because we know they cause too much damage to the environment.