Returns Policy

Once we have received your returned item and checked it we will then notify you of its status. If your returned item is approved we will initiate a refund using your original bank payment method. You will receive your money back in one working day on this.

You are responsible for the shipping costs of returning your item, unless it is faulty. Shipping costs are non-refundable. If an item is returned to us because it was unable to be delivered you are responsible for the shipping costs.

If your item is returned to us for one of the following reasons:

  • 1. Address incomplete, or incompatible.
  • 2. Address has gone away.
  • 3. The parcel was not called for, or collected.
  • In these instance’s you may request a refund, or the item to be returned. Both options will incur a £3.99 standard UK postage delivery and handling charge. The cost covers a handling fee for managing this and a new shipping cost.

    Any other general issues: If there is anything wrong with your order you have 14 days from the order date to contact us. After this date issues cannot be rectified.

    Shipping

    Region Service Cost Delivery time
    UK 1st Class Free on orders over £20 Otherwise £2.99 1 Working day
    UK 2nd Class Free on orders over £20 Otherwise £1.99 2 Working days
    Europe
    1st Class £3.99 2-5 Working days
    USA/ Canada 1st Class £4.99 3-7 Working days
    Rest of the World 1st Class £5.99 4-10 Working days